Unfortunately, we do not support or accept deposits from pre-paid or virtual credit cards.

If you have made a deposit using either of the two, this will be refunded to you at your expense.

Please ensure that all deposits are made using a physical credit card.

We advise customers to please ensure you carefully read our help center articles before making a deposit to avoid any issues with the deposit process.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.

Alternatively, feel free to email us at hello@coinmetro.com - we will respond within minutes!

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