As CoinMetro is a secure and regulated exchange, sometimes we need to request additional verification from our customers for compliance purposes.
We will usually reach out to you via email, where you can upload your documents directly using the provided links.
Please note that if this has been requested, this could be for a variety of reasons, for example your IP address if you are using a VPN, or if you reside in a country that differs to your nationality.
Here at CoinMetro, we strive to be compliant and offer our customers a safe and secure experience!
Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.
Alternatively, feel free to also email us at firstname.lastname@example.org - we will respond within minutes!