As Coinmetro is a secure and regulated exchange, sometimes we need to request additional verification from our customers for compliance purposes. We will usually reach out to you via email, where you can upload your documents directly using the provided links.

Please note that if this has been requested, this could be for a variety of reasons to protect ourselves and our customers against fraud and other malicious activity. Here at Coinmetro, we strive to be compliant and offer our customers a safe and secure experience!

Did this answer your question?