Due to the nature of ACH deposits, even though we credit them instantly for your trading, typically we receive your funds within 3-4 days (in some cases, up to 10 business days). We kindly ask that you please allow 10 full business days for your funds to settle before contacting customer support.
For ACH deposits, we require your funds to reach us before withdrawals are able to be processed. For this reason, all withdrawals from your CoinMetro will be temporarily suspended until the funds have fully settled.
As soon as the funds have reached us, your withdrawals will be enabled again and any pending withdrawals processed. In the meanwhile, deposits and trading will still be available for you.
Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.
Feel free to also email us at email@example.com - we will respond within minutes!