If you are considering closing your Coinmetro account, please contact our 24/7 live Customer Support team via email at hello@coinmetro.
Before making your request, it is very important to ensure there are no fiat or crypto balances in your account. Please ensure that you have withdrawn all assets/currencies from your account, and confirm this with customer support upon making your request.
Don't worry if you still have bonds/equities in your Coinmetro account - this is simply mirrored from the Ignium platform. You will still have ownership of these bonds/equities despite your Coinmetro account being closed.
Your account closure request should be resolved within 30 days of receipt.
Please note that we cannot process account closure requests via live chat. Please send your request via email to firstname.lastname@example.org.