We accept deposits from joint accounts, however as CoinMetro is a secure and regulated exchange we will require documentary evidence to prove joint account ownership.

Upon receiving the deposit from your joint account, our finance or customer support team will reach out to you via email and kindly request for you to submit proof of a joint account bank statement that shows both account holders’ names, all relevant bank details and the bank’s logo/signature.

The deposit will be credited to your CoinMetro account upon successful review by the finance team.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.

Feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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