If you have received an email from us asking you to re-upload your selfie, this means that unfortunately, the selfie you submitted could not be accepted by our compliance team. You will have received an email from us explaining the specific reason why the selfie was not acceptable.

When submitting your selfie for the profile verification process, it is very important to ensure the following:

  • The selfie is clear, unblurred and in colour,

  • The selfie is not scanned, re-captured or modified in any way,

  • There are no third parties visible in your selfie or liveness reel,

  • Your shoulders are visible in the selfie,

  • The photo is taken in good lighting and no shadows are present.

Ensuring the above will enable us to process your application faster and smoother.

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