When submitting your identification documents for the profile verification process, it is very important to ensure the following:

  • The selfie is clear, unblurred and in colour

  • The selfie is not scanned, re-captured or modified in any way

  • There are no third parties visible in your selfie or liveness reel

  • Your shoulders are visible in the selfie

  • The photo is taken in good lighting and no shadows are present

Ensuring the above will enable us to process your application faster and smoother.


Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.

Feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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