When submitting your identification documents for the profile verification process, it is very important to ensure the following:

  • The photo is not blurry/there is no glare - we need to be able to read all text on the document

  • All four outside corners of the document are visible - if this is a passport, this includes both the top and bottom pages

  • The name submitted matches the name on your document

  • The address submitted matches the address on the document - if you have a new address since the document was issued, we will ask you to provide proof of address

  • The photo of the document is not cropped, screenshotted or scanned

  • The document has not been modified in any way

  • The document is not damaged or altered from its original form

Ensuring all of the above will enable us to process your application smoother and quicker.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.

Feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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