Unfortunately, telephone support is not available on Coinmetro; however, please be assured that our dedicated Customer Support team are on hand 24/7 to answer your queries either via live chat or by email at hello@coinmetro.com.

You can contact our Customer Support team in a few different ways depending on if you are logged into your account or not.

Logged Out

From the Coinmetro home page, select the blue chat bubble in the bottom right-hand corner.

From here, you can start an instant chat with our customer support team. The team will respond within minutes.

Logged In

On Desktop

If you're logged into your account - from your Coinmetro Dashboard, click on your profile icon (your initials) in the top-right corner. Then, from the dropdown menu click 'Support'. From here you can start a chat with one of our Customer Support Specialists, or take a look through the Coinmetro Help Center.

On the Coinmetro Mobile App

Click on the 'More' menu in the lower right-hand corner, then click on 'Support'.


The Coinmetro Help Center

Alternatively, you can visit our Help Center which is packed with everything you need to know about our platform!

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