Unfortunately, due to compliance and security reasons, we cannot personally upload your profile verification (KYC) documents via live chat or email.

We adhere to high security and compliance practices, so we believe and encourage our customers to submit their applications with minimal involvement by outside parties.

Of course, we can always provide support and suggestions on the process. We have extensive knowledge of what documents are most likely to be accepted and verified with no problem.

For guidance on a smooth process when uploading your selfie, please click here.

For guidance on a smooth process when uploading your ID document, please click here.

Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.

Feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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