If you have withdrawn AUD and this has not arrived yet or is pending in your CoinMetro account, it is important to ensure the following:

  • If you're withdrawing for the first time or to a new bank account, please make sure you have checked for a confirmation e-mail, subject line: Please Confirm Your New Withdrawal Destination. Kindly ensure you have confirmed and followed the link through until you have logged into your account.

  • Please check your emails - as CoinMetro is a secure and regulated exchange, sometimes our team will reach out to customers for additional verification checks before processing your withdrawal.

  • We kindly ask that you allow five full business days for your funds to arrive before contacting customer support for AUD SWIFT withdrawals. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from us, through intermediary banks to reach your bank. If your funds have not arrived after five full business days, please contact your bank. If your bank is unable to locate the funds, please contact customer support.

  • Please ensure that all banking information was entered correctly on the withdrawal form. If any details were entered incorrectly, please contact customer support.

  • Please ensure the name on your CoinMetro account matches the name of your bank account. Withdrawals to third parties will be rejected and returned to your CoinMetro account.

If you have ensured all of the above and you are still having issues, please contact customer support.

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