If you have withdrawn USD and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following.
For All USD Withdrawals
If you have deposited via ACH within the past 10 working days, please be aware that while funds are credited to your Coinmetro account within minutes for trading, withdrawals may not be available until deposited funds have been settled. Settlement of funds can be up to 10 full business days, so please note that withdrawals will be unavailable until these funds have fully settled
If you're withdrawing for the first time or to a new bank account, please make sure you have checked for a confirmation e-mail, subject line: "Please Confirm Your New Withdrawal Destination". Kindly ensure you have confirmed and followed the link until you have logged into your account
Please check your emails. As Coinmetro is a secure and regulated exchange, sometimes our team will reach out to users for additional verification checks before processing your withdrawal
Please ensure that all banking information was entered correctly on the withdrawal form. If any details were entered incorrectly, please contact support
Please check if your bank has rejected the funds. Sometimes, banks can reject your funds without your knowledge. This could be for various reasons; for example, they may not support transactions from cryptocurrency exchanges
Please ensure the name on your Coinmetro account matches the name of your bank account. Withdrawals to third parties will be rejected and returned to your Coinmetro account
Ensure that your account is fully verified. You can check the status of your verification by clicking the button below.
For USD ACH Withdrawals
For USD ACH withdrawals, we kindly ask that you allow four full business days for your withdrawal to arrive before contacting support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to go from our banking partner to your bank. If your funds have not arrived after four full business days, please contact your bank. If your bank is unable to locate the funds, please contact our support team.
For USD Domestic Wire Withdrawals
For USD Domestic Wire withdrawals, we kindly ask that you allow two full business days for your withdrawal to arrive before contacting support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to go from our banking partner to your bank. If your funds have not arrived after two full business days, please contact your bank. If your bank is unable to locate the funds, please contact our support team.
If you have ensured all of the above and you are still having issues, please contact customer support.