If you have deposited USD from outside of the United States and this has not arrived yet or is pending in your CoinMetro account, it is important to ensure the following:

  • Please check your emails - as CoinMetro is a secure and regulated exchange, sometimes our team will reach out to customers for additional verification checks before processing your deposit.

  • We kindly ask that you allow five full business days for your funds to arrive before contacting customer support for USD SWIFT deposits. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at CoinMetro.

  • Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

  • Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact customer support.

  • Please ensure the name on your CoinMetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense.

If you have ensured all of the above and your USD deposit is still missing or pending, please contact customer support.

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