If you have deposited AUD and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following:

  • Please check your emails. As Coinmetro is a secure and regulated exchange, sometimes our team will reach out to customers for additional verification checks before processing your deposit.

  • Ensure that your Profile Verification and Address Verification has been approved. You can check the status of your verification by clicking the button below.

  • We kindly ask that you allow five full business days for your funds to arrive before contacting Customer Support for AUD SWIFT deposits. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at Coinmetro.

  • Please ensure that your Compulsory Reference was entered into the reference field. This allows our team to assign your deposit without delays. If you forgot to attach your Compulsory Reference, please contact our Customer Support team.

  • Please ensure that the transaction was successful with your bank. Your funds may not have arrived because your bank may have rejected the transaction without your knowledge.

  • Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

  • Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact customer support.

  • Please ensure the name on your Coinmetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense.

If you have ensured all of the above and your AUD deposit is still missing or pending, please contact customer support.

As Coinmetro is a licensed and regulated exchange, remember to complete your Profile Verification first before depositing fiat currencies.

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