If you have deposited AUD and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following:
Please check your emails. As Coinmetro is a licensed and regulated exchange, sometimes our team will reach out to you for additional verification checks before processing your deposit
Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected
Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact support.
Ensure that your account is fully verified. You can check the status of your verification by clicking the button below.
We kindly ask that you allow five full business days for your funds to arrive before contacting Support for AUD SWIFT deposits. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at Coinmetro
Please ensure that your Compulsory Reference was entered into the reference field. This allows our team to assign your deposit without delay. If you forgot to attach your Compulsory Reference, please contact our Support team
Please ensure that the transaction was successful with your bank. Your funds may not have arrived because your bank may have rejected the transaction without your knowledge
Please ensure the name on your Coinmetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense.
If you have ensured all of the above and your AUD deposit is still missing or pending, please contact our 24/7 live client support team.