If you have deposited EUR and this has not arrived yet or is pending in your CoinMetro account, it is important to ensure the following:

  • Please check your emails - as CoinMetro is a secure and regulated exchange, sometimes our team will reach out to customers for additional verification checks before processing your deposit.

  • For EUR SEPA deposits - we kindly ask that you allow two full business days for your deposit to arrive before contacting customer support. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank.

  • For EUR SWIFT deposits - we kindly ask that you allow five full business days for your funds to arrive before contacting customer support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at CoinMetro.

  • Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

  • Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact customer support.

  • Please ensure the name on your CoinMetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense.

  • If you have deposited via credit card, please ensure:

    • The cardholder's name matches the account name

    • The card is valid for e-commerce, cryptocurrency, or foreign transactions

    • The card is enrolled for 3D Secure transactions

    • You have sufficient funds and have not exceeded card limits

    • You have entered the correct 3D Secure password

    • You have entered the correct CVC code or expiry date

    • The card is not expired

    • A card is not a prepaid card

    • A repeated amount of small transactions were not sent

    • The amount is no more than 5,000 EUR

If you have ensured all of the above and your EUR deposit is still missing or pending, please contact customer support.

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