If you have deposited GBP and this has not arrived or is pending in your Coinmetro account, it is important to ensure the following:

For all GBP Deposits

  • Please ensure that all details were entered correctly on the deposit form and that the correct details were provided to your bank. If details were entered incorrectly, please contact Customer Support.

  • Please check your emails. As Coinmetro is a secure and regulated exchange, sometimes our team will reach out for additional verification checks before we can process your deposit.

  • Please ensure the name on your Coinmetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense

  • Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.

  • Please ensure that the transaction was successful with your bank. Your funds may not have arrived because your bank may have rejected the transaction without your knowledge.

  • Ensure that your Profile Verification and Address Verification has been approved. You can check the status of your verification by clicking the button below.

For GBP Faster Payments

  • Please allow one full working day for the funds to be processed and arrive in your Coinmetro account. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank. If your funds have not arrived after one full working day and you have ensured all of the below, please contact customer support.

  • Ensure that your Sort Code & Account Number have been added to the GBP Faster Payments deposit form. This will allow our finance team to assign your deposit without delays. If you forgot to add your bank details, please add this now and let our Customer Support team know as soon as you have done so.

Not sure how to add your bank details?

For GBP Credit/Debit Card Deposits

  • If you have deposited via credit card, please ensure:

    • The cardholder's name matches the account name,

    • The card is valid for e-commerce, cryptocurrency, or foreign transactions,

    • The card is enrolled for 3D Secure transactions,

    • You have sufficient funds and have not exceeded card limits,

    • You have entered the correct 3D Secure password,

    • Cardholders entered the wrong CVC code or expiry date,

    • The card is not expired,

    • It is not a prepaid card,

    • A repeated amount of small transactions were not sent,

    • The amount is no more than 5,000 GBP.

If you have ensured all of the above and you are still having issues with your deposit, please contact customer support.

As Coinmetro is a licensed and regulated exchange, remember to complete your Profile Verification first before depositing fiat currencies.

Account not verified yet?

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