If you have deposited USD and this has not arrived yet or is pending in your CoinMetro account, it is important to ensure the following:
Please check your emails - as CoinMetro is a secure and regulated exchange, sometimes our team will reach out to customers for additional verification checks before processing your deposit
ACH deposits are typically available in your CoinMetro account within minutes. Although we credit funds instantly, it may take a few days for the funds to be pulled from your bank account. We kindly ask that you allow at least an hour for your deposit to arrive before contacting customer support.
Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.
Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact customer support.
Please ensure the name on your CoinMetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense.
For USD Wire deposits - we kindly ask that you allow two full business days for the funds to arrive before contacting customer support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank.
If you have deposited USD via SWIFT (outside of the United States), we kindly ask that you allow five full business days for your funds to arrive before contacting customer support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at CoinMetro.