If you have deposited USD and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following.
For All USD Deposits
Please check your emails. As Coinmetro is a secure and regulated exchange, sometimes our team will reach out to customers for additional verification checks before processing your deposit;
Please ensure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected;
Please ensure that the transaction was successful with your bank. Your funds may not have arrived because your bank may have rejected the transaction without your knowledge;
Please ensure that all banking information was entered correctly on the deposit form and the correct details were provided to your bank. If any details were entered incorrectly, please contact customer support;
Please ensure the name on your Coinmetro account matches the name of your bank account. Deposits from third parties will be returned to you at your expense.
Ensure that your Profile Verification and Address Verification have been approved. You can check the status of your verification by clicking the button below.
For USD ACH Deposits
ACH Deposits are typically available in your Coinmetro account within minutes, although sometimes this may take a little longer. We kindly ask that you allow at least an hour for your deposit to arrive before contacting customer support.
For USD Domestic & International Wire Deposits
Please ensure that your Compulsory Reference was entered into the reference field. This allows our team to assign your deposit without delays. If you forgot to attach your Compulsory Reference, please contact our Customer Support team;
For USD Domestic Wire deposits we kindly ask that you allow two full business days for the funds to arrive before contacting customer support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank;
If you have deposited USD via International Wire (outside of the United States), we kindly ask that you allow five full business days for your funds to arrive before contacting customer support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at Coinmetro.
For USD Credit/Debit Card Deposits
If you have deposited via credit card, please ensure:
the cardholder's name matches the account name;
the card is valid for e-commerce, cryptocurrency, or foreign transactions;
the card is enrolled for 3D Secure transactions;
you have sufficient funds and have not exceeded card limits;
you have entered the correct 3D Secure password;
you have entered the correct CVC code or expiry date,
the card is not expired,
the card is not pre-paid or a virtual card,
a repeated amount of small transactions were not sent,
the amount is no more than 5,000 USD.
If you have ensured all of the above and your USD deposit is still missing or pending, please contact our 24/7 live customer support team.