Deposit USD via International wire into your CoinMetro account in three easy steps.

First, ensure that you have completed your Profile Verification, as it is required to deposit fiat into your CoinMetro account. What do I need to know about verifying my profile?

Second, head over to your CoinMetro Dashboard, click Deposit, and choose USD - US Dollar (International Wire) from the list to locate your individual reference.

The first time you go to make a USD deposit, you will need to agree to our banking partner's Terms and Conditions. Additional verification may be required when first getting started. Check your emails regularly in case we do request additional information.

Once your verification is complete, we will email you to let you know that the USD deposit option has been enabled.

Once ready, send funds from your bank account to CoinMetro. Ensure to use the bank details as shown on the deposit screen of your account, double-checking each time you send funds. We are adding new banking partners and details may change from time to time.

The compulsory reference is what we use to connect incoming funds to your account. If the reference is not included, funds may be rejected back to your bank.

Where can I send funds from?

Funds can only come from a bank account in your own name. When choosing to send USD, funds must be sent via the SWIFT international network from accounts outside the United States. Please also note that at the moment it is not possible to withdraw USD outside the US.

How long does it take?

USD SWIFT transfers take 2-5 business days on average. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to travel from your bank, through intermediary banks to reach us here at CoinMetro.

If your funds haven’t arrived after five working days, please let us know and provide us with a proof of payment document that shows the following details:

  • Your sending account details and account name;

  • The date of transfer, amount, and currency;

  • The bank details where funds were sent.

This information will allow us to double-check with our Finance team and banking partner. Proof of payment documents for SWIFT transfers are often called MT103.

What are the fees?

CoinMetro charges a flat fee of 50 USD for a USD international deposit. However, when sending funds via the SWIFT network, you will likely be charged fees by your banking provider and intermediary banks. Depending on how your bank sends the SWIFT transfer, those fees may be paid upfront or may be charged along the way by intermediary banks. We advise you to confirm with your bank about how they send funds and the applicable charges.

What can I trade?
Using the Buy/Sell Swap feature on the Dashboard, you can buy any of our listed cryptocurrencies using USD. We also have dedicated trading pairs on our Exchange platform.

Our support team is available around the clock - if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us. If you cannot see the chat bubble, please disable browser plugins.

Feel free to also email us at - we will respond within minutes!

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