Should you reside in the US, and you are looking to make a deposit in USD with either the ACH deposit method or Wire transfer (Domestic wire), please note that the first time you go to deposit or withdraw US dollars from your CoinMetro account, there is a little further verification that is required from our banking partner.

First, ensure that you have completed your Profile Verification, as it is required to deposit fiat into your CoinMetro account. (What do I need to know about verifying my profile?). For fiat deposits, you will also need to save your address in the system.

Requirements for USD deposits:

✔️ Identity Verification reviewed within minutes

✔️ Address Verification instantly saved into our system

✔️ Phone Verification instant text message

✔️ US Social Security Number

As soon as your profile is verified, the USD deposit methods will be available in the deposit menu from the Dashboard.

For your first USD deposit or withdrawal, you will need to provide your Social Security Number (SSN) inside the deposit panel. Our USD banking partner Prime Trust will process your request.

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Our support team is available around the clock — if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).

You can also email us at and we will respond to you within minutes!

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