Withdraw USD via domestic wire to your bank account in three easy steps.
First, ensure that you have completed your Profile Verification, and provided your residential address as it is required to withdraw fiat into your CoinMetro account. What do I need to know about verifying my profile?
Second, head over to your CoinMetro Dashboard, click Withdraw and choose USD - US Dollar (ACH) or USD - US Dollar (Domestic Wire) from the list.
Provide your account number and wire routing number or select your ACH account and how much you would like to withdraw.
Note: It's important to ensure you double-check that all information has been entered correctly. Once a transfer is sent, it is not possible to edit any information and transactions are not able to be reversed.
If you're sending to a new destination, please make sure you have checked for a confirmation e-mail, subject line: Please Confirm Your New Withdrawal Destination. Kindly ensure you have confirmed AND followed the link through until you have logged into your account.
Third, check your bank account to make sure the funds have arrived within two business days for a wire or four business days for an ACH withdrawal.
Where can I send the funds?
Funds can only be sent to a bank account in your own name that’s within the United States. Kindly be informed that the SWIFT withdrawals are currently disabled for USD. We are working on a solution to have them enabled in the near future.
What are the fees?
CoinMetro charges a flat fee of $20 for a USD domestic wire withdrawal or $5 for an ACH withdrawal. We advise you to confirm with your bank about any charges on their end.
How long does it take?
USD local wire transfers typically take one business day on average, sometimes two. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to go from our banking partner to your bank.
If you're sending to a new account, please make sure you have checked for a confirmation e-mail as you will need to double-check your details.
Make sure your account is enabled in the top right corner. As a regulated exchange sometimes we have to ask for additional information or review a transfer.
If your funds haven’t arrived within two working days of being completed, please contact your bank to see if they are able to locate the funds. Likely they would ask you for the following details:
Your account details and account name;
The date of transfer, amount, and currency;
CoinMetro's bank details where funds were sent from.
Should they not be able to locate the funds, please let us know and our Finance team can investigate.
Our support team is available around the clock - if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us. If you cannot see the chat bubble, please disable browser plugins.
Feel free to also email us at firstname.lastname@example.org - we will respond within minutes!