You can easily deposit USD into your CoinMetro account via bank transfer methods.
This can be done either via ACH, local wire, or international wire/SWIFT (from outside of the US).
First, ensure that you have completed your Profile Verification. This is required to deposit fiat into your CoinMetro account.
You will need to ensure that your address is linked to your CoinMetro account for security purposes.
Then head over to your CoinMetro Dashboard, click Deposit and select a USD option.
The first time you go to make a USD deposit, you will need to agree to our banking partner's Terms and Conditions - it is important that you carefully read these before making your deposit.
Additional verification will also be required when first getting started and you will be asked to provide your Social Security Number. If your account is pending at first, keep your eyes out for an email asking for additional information or letting you know your USD deposits are unlocked.
When choosing to pay by ACH, you will need to create an account with Plaid so that funds can be authorized to be sent from your bank account.
If verification fails, unfortunately, we are unable to manually verify your account and you would need to select another deposit option.
Please be aware that due to the nature of ACH deposits, although they are credited to your CoinMetro account within minutes, this usually takes a few days for the funds to be pulled from your bank account.
All withdrawals on your CoinMetro account will be locked for up to 10 business days after the funds have been received by our banking partner. For example, if you deposited on a Monday, but our banking partner did not receive your funds until Wednesday, then this would be up to 10 full business days from the Wednesday.
We kindly ask that you please allow the 10 full business days for the funds to be settled before contacting customer support.
USD Local Wire
You can wire us your funds from your bank account. It is important that you enter your compulsory reference in the reference/description field when making the transfer. Please note only domestic wire transfers are supported.
Ensure to enter CoinMetro's banking details, provided on the deposit screen of your account, ensuring that these details are correct each time you make a new deposit. We are adding new banking partners and details may change from time to time.
Where can I send funds from?
Funds can only come from a bank account in your own name that’s located in the United States. If your bank account is located outside of the US, please see our article How do I deposit USD from outside the United States?
How long does it take?
ACH deposits are typically available in your CoinMetro account within minutes, however, it may take a few days for the funds to be pulled from your bank account. Please ensure you have sufficient funds available in your account until they are debited. While funds are credited to your CoinMetro account within minutes for trading, withdrawals may not be available until deposited funds have settled. Settlement of funds can be up to 10 business days, so please note that although the funds are tradable immediately, until the funds have settled into our accounts withdrawals will not be available.
USD local bank wire transfers typically take one business day, sometimes two. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank.
If your funds haven’t arrived after two working days, please let us know and provide us with a proof of payment document that shows the following details:
Your sending account details and account name;
The date of transfer, amount, and currency;
The bank details where funds were sent;
The wire reference number.
This information will allow us to double-check with our Finance team and banking partner.
What are the fees?
CoinMetro charges a flat fee of $20 for a wire deposit and $5 for ACH bank debits. We advise you to confirm with your bank about any charges on their end.
Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.
Feel free to also email us at firstname.lastname@example.org - we will respond within minutes!