Deposit USD into your CoinMetro account easily by bank wire or ACH.
First, ensure that you have completed your Profile Verification, as it is required to deposit fiat into your CoinMetro account. (What do I need to know about verifying my profile?). For fiat deposits, you will also need to save your address into the system.
Then head over to your CoinMetro Dashboard, click "Deposit" and choose a USD option.
The first time you go to make a USD deposit, you will need to agree to our banking partner's Terms and Conditions. Additional verification is also required when first getting started and you will be asked to provide your Social Security Number. If your account is pending at first, keep your eyes out for an email asking for additional information or letting you know your USD deposits are unlocked.
When choosing to pay by ACH, you will need to add an account with Plaid so that funds can be authorized to be sent from your bank account.
If verification fails, unfortunately we are unable to manually verify your account and you would need to select another deposit option.
Wire us your funds from your bank account with your compulsory reference entered in the reference/description field when making the transfer. Please note only domestic wire transfers are supported. ACH electronic transfers are not supported at this time.
Ensure to use the bank details provided for CoinMetro as shown on the deposit screen of your account, double checking each time you send funds. We are adding new banking partners and details may change from time to time.
Where can I send funds from?
Funds can only come from a bank account in your own name that’s located in the United States. If your bank account is located outside of the US, please see our article: How do I deposit USD from outside the United States?
How long does it take?
ACH deposits are typically available in your CoinMetro account within minutes, however, it may take a few days for the funds to be pulled from your bank account. Please ensure you have sufficient funds available in your account until they are debited. While funds are credited to your CoinMetro account within minutes for trading, withdrawals may not be available until deposited funds have settled.
USD local bank wire transfers typically take one business day, sometimes two. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank.
If your funds haven’t arrived after two working days, please let us know and provide us with a proof of payment document that shows the following details:
Your sending account details and account name
The date of transfer, amount and currency
The bank details where funds were sent
The wire reference number
This information will allow us to double-check with our Finance team and banking partner.
What are the fees?
CoinMetro charges a flat fee of $20 for a wire deposit and $5 for ACH bank debits. We advise you to confirm with your bank about any charges on their end.
Our support team is available around the clock — if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).
You can also email us at firstname.lastname@example.org and we will respond to you within minutes!