Ready to fund your account with USD?

Firstly, you will need to head over to your CoinMetro Dashboard. Then, select Deposit. Then, you will need to search for USD and select the desired deposit method. You will be presented with a few different options to deposit USD into your CoinMetro account:

  1. USD ACH Bank Transfer

  2. USD ACH Domestic Wire

  3. USD International Wire (SWIFT).

The first time that you go to deposit USD, you will need to carefully read and confirm that you have read, understood and agree to the Prime Trust Account Terms. It is important that you carefully read these before making your deposit.

You will also need to enter your Social Security Number for Prime Trust verification purposes. If your account is pending at first, keep your eyes out for an email asking for additional information or letting you know your USD deposits are unlocked.

If verification fails, unfortunately, we are unable to manually verify your account and you would need to select another deposit option.

ACH

When choosing to pay by ACH, you will need to create an account with Plaid so that funds can be authorized to be sent from your bank account.

Please be aware that due to the nature of ACH deposits, although they are credited to your CoinMetro account within minutes, this usually takes a few days for the funds to be pulled from your bank account.

All withdrawals on your CoinMetro account will be locked for up to 10 business days after the funds have been received by our banking partner. For example, if you deposited on a Monday, but our banking partner did not receive your funds until Wednesday, then this would be up to 10 full business days from the Wednesday.

We kindly ask that you please allow the 10 full business days for the funds to be settled before contacting customer support.

ACH deposits are typically available in your CoinMetro account within minutes; however, it may take a few days for the funds to be pulled from your bank account. Please ensure you have sufficient funds available in your account until they are debited. While funds are credited to your CoinMetro account within minutes for trading, withdrawals may not be available until deposited funds have settled. Settlement of funds can be up to 10 business days, so please note that although the funds are tradable immediately until the funds have settled into our accounts withdrawals will not be available.


USD Domestic Wire

You can also wire us your funds from your bank account. You will need to head over to your CoinMetro Dashboard, click Deposit but select the USD - US Dollar Domestic Wire option. It is important that you enter your compulsory reference in the reference/description field when making the transfer. Please note only domestic wire transfers are supported.

You will need to then send us your funds from your bank account with your full name and ensure you include your compulsory reference entered in the reference/description field when making the transfer. It is COMPULSORY to input your reference.

Ensure to use the bank details provided for CoinMetro as shown on the USD Domestic Wire deposit form, double-checking each time you send funds. We are adding new banking partners and details may change from time to time.

Important - Only send funds from a bank account in the same name as your CoinMetro account. Payments from third parties will be returned to you at your expense. It is COMPULSORY to input your reference.

For USD Domestic Wire deposits, it usually takes around 1-2 business days for your funds to arrive. We kindly ask you to please allow 2 full working days for the funds to arrive in your CoinMetro account. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank.

To ensure your USD Domestic Wire deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.

If your funds haven’t arrived after two working days, please let us know and provide us with a proof of payment document that shows the following details:

  • Your sending account details and account name;

  • The date of transfer, amount, and currency;

  • The bank details where funds were sent;

  • The wire reference number.

This information will allow us to double-check with our Finance team and banking partner.

Fees

CoinMetro charges a flat fee of $20 for a wire deposit and $5 for ACH bank debits. We advise you to confirm with your bank about any charges on their end.

As CoinMetro is a licensed and regulated exchange, you will need to ensure that you have completed your Profile Verification and address verification before you are able to deposit fiat into your CoinMetro account.

If you wish to deposit USD from outside of the United States, you can visit our Help Center article here.

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