Withdraw euros via SEPA bank transfer from your CoinMetro account in three easy steps.
First, ensure that you have completed your Profile Verification, and provided your residential address as it is required to withdraw fiat into your CoinMetro account. (What do I need to know about verifying my profile?).
Second, head over to your CoinMetro Dashboard, click "Withdraw" and choose EUR - Bank Transfer (SEPA) from the list. Provide your IBAN, BIC code and how much you would like to withdraw.
Note: It's important to ensure you double check that all information has been entered correctly. Once a transfer is sent, it is not possible to edit any information and transactions are not able to be reversed.
If you're sending to a new account, please make sure you have checked for a confirmation e-mail, subject line: "Please Confirm Your New Withdrawal Destination". Kindly ensure you have confirmed AND followed the link through until you have logged into your account.
Third, check your bank account to make sure the funds have arrived.
Where can I send funds to?
Funds can only be sent to a bank account in your own name that’s within the SEPA zone. SEPA (or the Single Euro Payments Area) allows for cross-border euro bank transfers within the countries listed here. Kindly be informed that the SWIFT transfers are currently disabled for euros. We are working on a solution to have them re-enabled in the near future.
What are the fees?
CoinMetro charges a flat fee of 1 EUR for a SEPA withdrawal. We advise you to confirm with your bank about any charges on their end.
How long does it take?
SEPA transfers take one business day on average, sometimes two. Banking cut-off times, weekends and holidays can affect how long it takes for funds to go from our banking partner to your bank.
If you're sending to a new account, please make sure you have checked for a confirmation e-mail.
Make sure your account is enabled in the top right corner. As a regulated exchange sometimes we have to ask for additional information or review a transfer.
If your funds haven’t arrived within two working days of being completed, please contact your bank to see if they are able to locate the funds. Likely they would ask you for the following details:
- Your account details and account name
- The date of transfer, amount and currency
- CoinMetro's bank details where funds were sent from
Should they not be able to locate the funds, please let us know and our Finance team can investigate.
Didn’t find what you were looking for?
Our support team is available around the clock — if you have any questions about the process, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).
You can also email us at email@example.com and we will respond to you within minutes!
-CoinMetro's Customer Support.