Before depositing fiat currencies, remember to complete your profile verification first as CoinMetro is a licensed exchange. How do I verify my profile?

To make a deposit, head over to your CoinMetro Dashboard, click Deposit. Then select either the EUR or GBP credit card option depending on which currency you prefer your card to be charged in.

Note: If your card is denominated in a different currency, please review your card’s terms and conditions for your card issuer’s policies on foreign exchanges and the fees they may charge you.

CoinMetro charges a percentage fee based on your card’s country of issue:

When choosing to pay by credit card, we also require you to provide your residential address verification. The first time it's needed, you will be asked to fill out the following:

After submitting your address information, or if it has been provided before, the next screen will allow you to enter the amount you'd like to deposit. Then you will be redirected to our payment processor. Visa or MasterCard are accepted with a minimum deposit of €10. (Please note prepaid and virtual cards are not accepted). The maximum possible deposit amount per transaction is 5,000 EUR/GBP.

If you receive a declined notice when attempting to make your card payment, it is typically due to the card issuer. Rarely does a payment fail due to technical issues within the authorization flow.

Typically, if your card transaction is unsuccessful, it will be due to one of the common reasons below:

  • The cardholder's name does not match the account name.

  • The card is not valid for e-commerce, cryptocurrency, or foreign transactions.

  • The card is not enrolled for 3D Secure transactions.

  • Insufficient funds or exceeded card limits.

  • The cardholder entered the wrong 3D Secure password.

  • Cardholders entered the wrong CVC code or expiry date.

  • The card is expired.

  • A card is a prepaid card.

  • A repeated amount of small transactions were sent.

  • The amount is more than 5,000 EUR/GBP.

Our Finance team reviews transactions once they arrive, they are typically approved within a few moments. Occasionally, we may ask for additional verification information though as we strive to remain compliant with banking regulations and standards.

Our support team is available around the clock - if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us. If you cannot see the chat bubble, please disable browser plugins.

Feel free to also email us at - we will respond within minutes!

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