Ready to deposit AUD into your Coinmetro account?
Firstly, you will need to head over to your Coinmetro Dashboard, and then click Deposit.
Via the Coinmetro Mobile App:
Then, from the dropdown menu, select the AUD - Australian Dollar (SWIFT) option. You won't be asked to add your IBAN; however, you will see a Compulsory Reference in addition to Coinmetro's bank details.
You will need to then send us your funds from your bank account with your full name and ensure you include your Compulsory Reference entered in the reference/description field when making the transfer. It is COMPULSORY to input your reference.
Ensure to use the bank details provided for Coinmetro as shown on the AUD SWIFT deposit form, double-checking each time you send funds. We are adding new banking partners and details may change from time to time.
How long does it take?
For AUD SWIFT deposits, it usually takes around 2-5 business days for your funds to arrive. We kindly ask you to please allow 5 full working days for the funds to arrive in your Coinmetro account. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank. To ensure your AUD SWIFT deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.
What are the fees?
Coinmetro charges a flat fee of 50 AUD for an AUD SWIFT deposit; however, we advise you to confirm with your bank about any charges on their end.
Can I send funds from a third party?
No, Coinmetro does not allow third-party deposits. Only send funds from a bank account in the same name as your Coinmetro account. Payments from third parties will be returned to you at your expense.
What if my funds haven't arrived within the specified timeframe?
If your funds haven’t arrived after the above-indicated working days, please let us know and provide us with a proof of payment document that shows the following details:
your sending account details and account name;
the date of transfer, amount and currency;
the bank details where funds were sent;
the MT103 document (you may need to request this from your bank).
This information will allow us to double-check with our Finance team and banking partner.