Ready to deposit EUR into your CoinMetro account?
Firstly, you will need to head over to your CoinMetro Dashboard, and then select Deposit, then search for EUR. You will be presented with a few different options to deposit EUR into your CoinMetro account:
SEPA Bank Transfer
Credit/Debit Card deposit
SEPA Bank Transfers
If you are located within a SEPA zone, you can choose the EUR - SEPA Bank Transfer option from the dropdown. Be sure to add your IBAN that you will be sending funds from. Once you've entered your IBAN, you will see CoinMetro's banking details. You will need to send your funds from your bank to these banking details.
Please be mindful that SEPA transfers take up to one business day on average, sometimes two. We kindly ask that you allow two full business days (not including weekends) for your funds to arrive before contacting customer support. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank.
To ensure your EUR SEPA deposit arrives within the specified time frame, please ensure that your IBAN has been added to the deposit form on your CoinMetro account. This will allow our Finance team to assign your deposit to your account faster.
If you're located outside of the SEPA zone, you can still head over to your CoinMetro Dashboard, click Deposit but select the EUR - Euro (SWIFT) option. There you will not be asked to provide your IBAN, however, you will see a compulsory reference in addition to CoinMetro's bank details.
You will need to then send us your funds from your bank account with your full name and ensure you include your compulsory reference entered in the reference/description field when making the transfer. It is COMPULSORY to input your reference.
Ensure to use the bank details provided for CoinMetro as shown on the EUR SWIFT deposit form, double-checking each time you send funds. We are adding new banking partners and details may change from time to time.
Important - Only send funds from a bank account in the same name as your CoinMetro account. Payments from third parties will be returned to you at your expense. It is COMPULSORY to input your reference.
For EUR SWIFT deposits, it usually takes around 2-5 business days for your funds to arrive. We kindly ask you to please allow 5 full working days for the funds to arrive in your CoinMetro account. Banking cut-off times, weekends and holidays can affect how long it takes for funds to reach us from your bank.
To ensure your EUR SWIFT deposit arrives within the specified time frame, please ensure that your compulsory reference has been included in your transaction. This will allow our Finance team to assign your deposit to your account faster.
If your funds haven’t arrived after the above-indicated working days, please let us know and provide us with a proof of payment document that shows the following details:
Your sending account details and account name;
The date of transfer, amount and currency;
The bank details where funds were sent.
If you have sent a SWIFT transfer, please ask your bank for the MT103 document.
This information will allow us to double-check with our Finance team and banking partner.
CoinMetro charges a flat fee of 1 EUR for a SEPA and 50 EUR for a SWIFT deposit. We advise you to confirm with your bank about any charges on their end.
As CoinMetro is a licensed and regulated exchange, you will need to ensure that you have completed your Profile Verification before you are able to deposit fiat into your CoinMetro account.