How to deposit/receive cryptocurrencies
You can easily receive cryptocurrencies on your CoinMetro account by following just a few simple steps! Here's how:
First, please ensure that your account has been verified! CoinMetro is a licensed and regulated exchange, so we require customers to complete verification before depositing cryptocurrencies. How do I verify my profile?
Now, go to your Dashboard. Then, select the 'deposit' option over towards the right-hand corner.
Here you will be prompted to select a currency to deposit. Select the cryptocurrency you would like to receive. You can see our listed cryptocurrencies here!
Note - if you are receiving Ethereum or an ERC-20 token, it is important that you please ensure you carefully read the pop-up message (pictured below) before making a deposit using the ERC-20 method.
As CoinMetro uses smart contracts for Ethereum and ERC-20 token deposits, the amount of gas required is slightly higher than a typical transfer. To be sure that your transaction is successful, please set the transaction gas limit to 35,000 (55,000 for QNT/ETH/XCM). The fee difference is minimal. If your gas limit is too low, the transaction will simply be rejected by the Ethereum network. There is no risk for loss of assets caused by a too low gas limit.
Finally, you will be given a generated wallet address and a QR code. Simply copy the address, and paste it into the withdrawal form in your external wallet! Please note - this needs to be in your name, we can’t accept funds from third parties. Our Finance team reviews transactions once they arrive to us and occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards.
CoinMetro has some of the quickest transaction times and there is no fee to deposit cryptocurrencies! Once your deposit has arrived, you will be notified via email by CoinMetro and by notification on your CoinMetro account! For more information on transaction times, click here.
Congratulations, you have now successfully received your cryptocurrency tokens on the CoinMetro Exchange - happy trading!
Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right corner of any CoinMetro page to contact us! If you cannot see the chat bubble, please disable browser plugins.
Feel free to also email us at firstname.lastname@example.org - we will respond within minutes!