If you would like to change your account email, please forward the following details to hello@coinmetro.com from your registered email:

  • your full name

  • your registered residential address

  • the phone number you registered in our system

  • a selfie picture of yourself holding a valid ID (preferably the one you used to verify your account), and a pen-written note with the words “Coinmetro email change"; your email address; the new email address, and today's date. Please make sure the photo is as clear as possible so that we can read all the information.

  • the new email address.

Once we've received your email, our Compliance team will review your information and update your account. Please note that we have procedures in place to ensure the safety of your account and funds.

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