To make a deposit, head over to your CoinMetro Dashboard, click Deposit and then select a deposit option.
It’s important to remember that funds must only come from accounts or cards that are in your name. We do not accept payments from third parties.
When selecting to deposit via fiat bank transfer
You will see CoinMetro’s bank account details for the currency you’ve selected.
Before sending fiat to CoinMetro, ensure that you enter your bank details have been entered correctly on the deposit screen if applicable.
We need to know your details so we can match incoming funds to your account. For all other currencies, we use the compulsory reference to link funds to your account and funds may be returned if the reference is missing.
Every time you wish to make a deposit, it’s important to double-check CoinMetro’s provided bank information as we are adding new banking partners and details may change from time to time.
Currently, you are able to send the following fiat currencies to CoinMetro:
USD locally via ACH or Domestic Wire
USD from outside of the US via International Wire
(Click the links above for specific information on depositing that currency or check out our Overview of Fees at CoinMetro as fees differ depending on the fiat currency).
What about other fiat currencies?
CoinMetro is working to offer you more fiat currency options in the future. In the meantime, credit card deposit options are available.
When selecting to deposit via credit card
When choosing to pay by credit card, we also require you to complete address verification as well.
After selecting to deposit by credit card, you will be redirected to our payment processor and can accept Visa or MasterCard. (Please note pre-paid or virtual cards are not accepted). Our required minimum deposit amount is €10 and the maximum amount is €5,000.
For everything to know about depositing by credit card, we invite you to dive into the details in our article: How do I make a credit card deposit?
Our Finance team reviews transactions once they arrive at us. Occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards.
Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.
Alternatively, feel free to email us at firstname.lastname@example.org - we will respond within minutes!