Before depositing fiat currencies, remember to complete your profile verification first as CoinMetro is a licensed exchange. (How do I verify my profile?)


To make a deposit, head over to your CoinMetro Dashboard, click "Deposit" and then select a deposit option.

 

It’s important to remember that funds must only come from accounts or cards that belong to you. We can’t accept funds from third parties.

When selecting to deposit via fiat bank transfer

You will see CoinMetro’s bank account details for the currency you’ve selected. Before sending fiat to CoinMetro though, ensure that you enter your bank details on the deposit screen. We need to know your details so we can match incoming funds to your account. Please also include your full name in the reference field when sending a transfer.

Every time you wish to make a deposit, it’s important to double check CoinMetro’s provided bank information as we are adding new banking partners and details may change from time to time.

Currently you are able to send the following fiat currencies to CoinMetro:

(Click the links above for specific information on depositing that currency or check out our Overview of Fees at CoinMetro as fees differ depending on the fiat currency).

What about other fiat currencies?

CoinMetro is working to offer you more fiat currency options and are currently on-boarding new banking partners to our train. Soon you will see more options available for depositing other currencies such as USD, AUD, SEK and more.

In the meantime, the EUR or GBP credit card deposit options are available.

When selecting to deposit via credit card

When choosing to pay by credit card, we also require you to complete address verification as well.

When you select to deposit by credit card, you will be redirected to our payment processor and can accept Visa or MasterCard. (Please note pre-paid cards are not accepted). Our required minimum deposit amount is €10.

Cards are charged in EUR or GBP, depending on your selection. If your card is denominated in a different currency, please review your card’s terms and conditions for your card issuer’s policies on foreign exchanges and fees they may charge you.

CoinMetro charges a percentage fee based on your card’s country of issue:     

   

If you receive a declined notice when attempting to make your card payment, it is typically due to the card issuer. Rarely does a payment fail due to technical issues within the authorization flow.

Typically, if your card transaction is unsuccessful, it will be due to one of the common reasons below:

  • Cardholder's name does not match the account name.
  • Card is not valid for e-commerce transactions.
  • Card is not enrolled for 3D Secure transactions.
  • Insufficient funds or exceeded card limits.
  • Cardholder entered a wrong 3D Secure password.
  • Cardholder entered a wrong CVC code or expiry date.
  • Card is expired.
  • Card is a pre-paid card.
  • A repeated amount of small transactions were sent.

Our Finance team reviews transactions once they arrive to us. Occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards.

Our support team is available around the clock — if you have any questions about the process, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).

You can also email us at hello@coinmetro.com and we will respond to you within minutes!

Best regards,

-CoinMetro's Customer Support.

Did this answer your question?