Once you have completed your Tier 2 Profile Verification, you are able to deposit fiat into your CoinMetro account. (For everything to know about Profile Verification, click here).

To make a deposit, head over to the dashboard, click "Deposit" and then choose what you would like to deposit.

 

When choosing to send GBP they must be sent via the UK Faster Payments system.

Regrettably, SWIFT transfers are not possible at this time.

Important Notes:

  • Ensure to add the account number and sort code you will be sending funds from to your CoinMetro account. This is required for us to be able to match the funds to your account.
  • Only use the bank details provided for CoinMetro as shown on the deposit screen of your account. We are adding new banking partners and details may change from time to time.
  • Include your full name in the reference/description field when making the transfer from your bank.
  • Funds can only come from a bank account in your own name.
  • GBP transfers take 1 business day on average.
  • CoinMetro charges a flat fee of 1 GBP for UK Faster Payment deposits. We advise you to confirm with your bank about any charges on their end.

When you choose to send funds to CoinMetro by bank transfer, they must be euros sent as a SEPA transfer.  SEPA (or the Single Euro Payments Area) allows for cross-border euro bank transfers within the countries listed here.  

Kindly be informed that the SWIFT transfers are currently disabled.  We are working on a solution to have them re-enabled as soon as possible.

Important Notes:

  • Ensure to add the IBAN you will be sending funds from to your CoinMetro account.  This is required for us to be able to match the funds to your account.
  • Only use the bank details provided for CoinMetro as shown on the deposit screen of your account. We are adding new banking partners and details may change from time to time.
  • Include your full name in the reference/description field when making the transfer from your bank.
  • Funds can only come from a bank account in your own name.
  • SEPA transfers take one business day on average.
  • CoinMetro charges a flat fee of 1 EUR for SEPA deposits.  We advise you to confirm with your bank about any charges on their end.  

When choosing to pay by credit card, you will be redirected to our payment processor.

Important Notes:

  • Only use credit cards issued to your name for deposits.
  • Currently, MasterCard and Visa are accepted.
  • Please note pre-paid credit cards are not accepted.
  • CoinMetro will only process payments from successfully authorized 3D Secure enabled cards.
  • Cards are charged in either EUR or GBP depending on your selection.  If your card is denominated in a different currency, please review your card’s terms and conditions for potential additional fees.
  • A minimum deposit amount of €10 is required.
  • CoinMetro charges a percentage fee based on your card’s country of issue:          

In most cases it is up to the card issuer to accept or decline the payment during the authorization request.  Rarely does a payment fail due to technical issues within the authorization flow.

If your card transaction is unsuccessful, the most common reasons for why payments fail are:

-Cardholder's name does not match the account name.

-Card is not valid for e-commerce transactions.

-Card is not enrolled for 3DS transactions.

-Insufficient funds or exceeded card limits.

-Cardholder entered a wrong 3DS password.

-Cardholder entered a wrong CVC code or expiry date.

-Card is expired.

-A repeated amount of small transactions were sent.

What about fiat currency options other than EUR or GBP?

CoinMetro is working to offer you more fiat currency options and are currently welcoming new banking partners to our train. Soon you will see more options available for depositing other currencies such as USD, AUD, SEK and more.

In the meantime, the EUR credit card deposit option is available. Please note that your credit card would be charged in EUR and conversion fees are charged based on your card providers policies. Another alternative is cryptocurrency deposits from external wallets.

Our support team is available around the clock — if you have any questions about the process, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).

You can also email us at hello@coinmetro.com and we will respond to you within minutes!

Best regards,

-CoinMetro's Customer Support.

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