Once you have completed your Tier 2 Profile Verification, you are able to deposit fiat into your CoinMetro account. (For everything to know about the Profile Verification, click here).
To make a deposit, head over to the Go! Dashboard, click "Deposit" and then choose your payment type.
Via Bank Transfer (SEPA)
When you choose to send funds to CoinMetro by bank transfer, they must be euros sent as a SEPA transfer. SEPA (or the Single Euro Payments Area) allows for cross-border euro bank transfers within the countries listed here.
Kindly be informed that the SWIFT transfers are currently disabled. We are working on a solution to have them re-enabled as soon as possible.
- Ensure to add the IBAN you will be sending funds from to your CoinMetro account. This is required for us to be able to match the funds to your account.
- Only use the bank details provided for CoinMetro as shown on the deposit screen of your account.
- Include your full name in the reference/description field when making the transfer from your bank.
- Funds can only come from a bank account in your own name.
- SEPA transfers are usually quite quick and are typically credited by the end of the following working day from transfer.
- CoinMetro charges a flat fee for SEPA deposits. We advise you to confirm with your bank about any charges on their end.
Via Credit Card
When choosing to pay by credit card, you will be redirected to our payment processor, EveryPay.
- Only use credit cards issued to your name for deposits.
- Currently, MasterCard and Visa are accepted.
- CoinMetro will only process payments from successfully authorized 3D Secure enabled cards.
- Cards are charged in euros. If your card is denominated in a different currency, please review your card’s terms and conditions for potential additional fees.
- CoinMetro charges a percentage fee based on your card’s country of issue:
In most cases it is up to the card issuer to accept or decline the payment during the authorization request. Rarely does a payment fail due to technical issues within the authorization flow.
If your card transaction is unsuccessful, the most common reasons for why payments fail are:
-Cardholder's name does not match the account name.
-Card is not valid for e-commerce transactions.
-Card is not enrolled for 3DS transactions.
-Insufficient funds or exceeded card limits.
-Cardholder entered a wrong 3DS password.
-Cardholder entered a wrong CVC code or expiry date.
-Card is expired.
-A repeated amount of small transactions were sent.
If you have any other questions for us about fiat deposits, please don't hesitate to contact us.
-CoinMetro's Customer Support.