I lost access to my Two-Factor Authentication (2FA) device, what should I do?

If you need to regain access to your Coinmetro account and have lost the 2FA access, please read this article carefully.

If you are unable to access your Coinmetro account to disable your 2FA, please forward the following details to hello@coinmetro.com from your registered email address:

  • your full name

  • your registered residential address

  • the phone number you registered in our system

  • a selfie picture of you where we can see that you are holding both a valid ID (preferably the one you used to verify your account), and a pen-written note containing the wordsCoinmetro 2FA reset", your email address and today's date. Please ensure that your photo is as clear as possible so that we can read all the information correctly.

You can send us this information only through your registered email to us at hello@coinmetro.com to start processing right away.

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