If you need to regain access to your CoinMetro account and have lost the 2FA access, please read this carefully.

Please forward the following details to hello@coinmetro.com from your registered e-mail:

  • A selfie style picture with a valid ID, and a pen written note with the words “CoinMetro” and "the current date" written on it.
  • Your account registered residential address.
  • The phone number that you recorded in the system.

You can send us this information only through your registered e-mail.
Send it to us at hello@coinmetro.com to start processing right away.

As always, our support is available around the clock. Just click the blue chat bubble in the bottom right corner of your screen. No question is too small. We are always here to help!

- CoinMetro’s Customer Support

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