If you need to regain access to your CoinMetro account and have lost the 2FA access, please read this carefully.

Please forward the following details to hello@coinmetro.com from your registered e-mail:

  • A selfie style picture with a valid ID, and a pen written note with the words “CoinMetro” and "the current date" written on it.
  • Your account registered residential address.
  • The phone number that you recorded in the system.

You can send us this information only through your registered e-mail to us at hello@coinmetro.com to start processing right away.

Our support team is available around the clock — if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).

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