Please make sure that your profile is not missing any verification steps, and that your account status is 'Enabled':

If you received a confirmation e-mail of the withdrawal titled "Please Confirm Your New Withdrawal Destination", kindly ensure you confirm AND follow the link through to the login and into your account.

In order for the Withdrawal to be processed, please ensure you log in until you see the Withdrawal confirmation page.

SEPA withdrawals usually arrive within 1-2 business days. Please keep in mind that weekends and bank holidays will affect processing times.

It could be that we are conducting additional verification on the transaction at the moment, if that is the case, please be patient, we have received the notification.

Transfer Additional Verification

To protect against the risk of association with money laundering and other illicit activity, token issuers need the ability to monitor transactions across the token’s full lifecycle, from issuance to redemption—and any transaction in between.

Transfer Verification is the compliance solution designed specifically to comply with regulatory requirements across jurisdictions, protect their reputations, and build relationships with financial institutions.

With growing investment in cryptocurrencies, businesses without controls in place face regulatory action, reputation damage, or exclusion from the financial system. Businesses need an automated way to assess money laundering risk, so they can meet regulatory requirements and maintain relationships with both accredited and knowledgeable customers, partners and key stakeholders.

Our support team is available around the clock — if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).

You can also email us at hello@coinmetro.com and we will respond to you within minutes!

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