Please ensure your KYC Status page is clear and 'Enabled':

If you received a confirmation e-mail of the withdrawal titled "Please Confirm Your New Withdrawal Destination", kindly ensure you confirm AND follow the link through to the login and into your account.

In order for the Withdrawal to be processed, please ensure you log in until you see the Withdrawal confirmation page.

Withdrawals via SWIFT: please allow up to 72 hours.
SEPA withdrawals usually arrive the same day, if recipient bank allows instant SEPA. Otherwise, please allow up to 24 hours (during weekdays).

It could be that we are conducting KYT on the transaction at the moment, if that is the case, please be patient, we have received the notification.

KYT (Know-Your-Transaction)

To protect against the risk of association with money laundering and other illicit activity, token issuers need the ability to monitor transactions across the token’s full lifecycle, from issuance to redemption—and any transaction in between.

KYT is the compliance solution designed specifically to comply with regulatory requirements across jurisdictions, protect their reputations, and build relationships with financial institutions.

With growing investment in cryptocurrencies, businesses without controls in place face regulatory action, reputation damage, or exclusion from the financial system. Businesses need an automated way to assess money laundering risk so they can meet regulatory requirements and maintain relationships with both accredited and knowledgeable customers, partners and key stakeholders.

As always, you can contact us in support at any time! We are here to assist and ensure that your experience is as rewarding, positive and memorable as possible.

If you have any other questions for us, please don't hesitate to contact us.

Best regards,

-CoinMetro's Customer Support

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