To request a withdrawal, your account profile needs to be verified, as well as having the funds to cover your withdrawal. A withdrawal can be initiated only via the Dashboard > Withdraw page. Withdrawals can at most take up to 24 hours to be processed, but generally a withdrawal will be approved and sent out within minutes.
The first time a withdrawal is made to a destination, the withdrawal destination needs to be verified via e-mail. Please go to your e-mail account and click the button in the e-mail that says "Please Confirm Your New Withdrawal Destination" and login to the platform to verify the destination. Subsequent withdrawals to the same destination will not require verification in the future.
With the withdrawal destination confirmed, you can assign a label to the destination, and save it for future use, like an address book.
With the destination saved, the next time you wish to make a withdrawal, you can select the currency and fill in the destination details with just a click of your mouse.
Withdrawals can be cancelled and status can be seen by selecting the wallet on the GO! Dashboard. Approved withdrawals cannot be cancelled. If there is no Cancel button, there should be a transaction ID (TXID). This is a link to the relevant tx hash (Transaction Hash) to be used in a Blockchain Explorer to view the transaction status and confirmations.
It is advised to withdraw only to a destination that you possess full access to, not to an exchange or for making payments.
Our support team is available around the clock — if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).
You can also email us at email@example.com and we will respond to you within minutes!