To request a withdrawal, your account needs to be KYC Verified, as well as having the funds to cover your withdrawal. A withdrawal can be initiated only via the Dashboard > Withdraw page. Withdrawals can at most take up to 24 hours to be processed, but generally a withdrawal will be approved and sent out within minutes.
The first time a withdrawal is made to a destination, the withdrawal destination needs to be verified via e-mail. Please go to your e-mail account and click the button in the e-mail that says "Please Confirm Your New Withdrawal Destination" and login to the platform to verify the destination. Subsequent withdrawals to the same destination will not require verification in the future.
Withdrawals can be cancelled and status can be seen by selecting the wallet on the Dashboard. Approved withdrawals cannot be cancelled. If there is no Cancel button, there should be a transaction ID (TXID). This is a link to the relevant tx hash (Transaction Hash) to be used in a Blockchain Explorer to view the transaction status and confirmations.
It is advised to withdraw only to a destination that you possess full access to, not to an exchange or for making payments.
If you have any other questions for us, please don't hesitate to contact us.
-CoinMetro's Customer Support