In case the available XCM balance is showing 0 XCM, please ensure you click the XCM wallet in the Go! Dashboard, and then click "History" to see any wallet movements or actions that may have modified your balance.

If your Profile Verification is not completed, then any balances in your account would be inaccessible. Please make sure that your account profile is fully verified.

Please ensure to click your XCM wallet for more details on your TGE history (Token Generation Event).


We hope that by accessing your wallet you can see that there are no issues and you can check the transaction history yourself.

Otherwise, you may be accessing the account while not logged in, with another e-mail or through the App.

Should this not work or you need any further information, please do not hesitate to contact CoinMetro's around the clock Customer Support. We will reply right away.

If you have any other questions for us, please don't hesitate to contact us.

Best regards,

-CoinMetro's Customer Support

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