In case the available XCM balance is showing 0 XCM, please ensure you click the XCM wallet in the dashboard.

There can be a few causes why you are not able to see on your dashboard and trade these yet:

  • Your KYC is not fully completed. Please, verify all required KYC sections and check your 'KYC Status'.
  • Consider the pre-ICO vesting periods involved: Vested transactions are not credited but shown as pending. 

This will lead to your ready available XCM balance not showing all of your XCM.


Please ensure to click your XCM wallet for more details on your TGE history (Token Generation Event).

We hope that by accessing your wallet you can see that there are no issues and you can check the transaction history yourself.

Otherwise, you may be accessing the account with another e-mail or through the App.

Should this not work or you need any further information, please do not hesitate to contact CoinMetro's around the clock Customer Support. 

If you have any other questions for us, please don't hesitate to contact us.

Best regards,

-CoinMetro's Customer Support

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