Why is profile verification required?

CoinMetro has implemented a profile verification procedure to respect rapidly evolving international regulations and to protect itself and its clients. By following the profile verification procedure, you will be protected from legal risks and will receive a more stable level of service.

Proof of Identification

In order for us to verify your profile and get you set up for ready trading with us, we will require you to submit a photo of yourself and an acceptable identification document. These photos are captured live with our profile verification software.

Acceptable documents for your proof of identity:

  • Passports are accepted from any country we are licensed to serve

  • Driver's licenses are accepted from almost all countries, with a few exceptions

  • Identity cards are accepted within the European Economic Area and EU countries

To get started, simply head to your dashboard and select verify my account.

Please note - for additional security you will be prompted to verify via email and SMS, or by scanning the provided QR code. This page will not unlock until you have done so.

Please note, we cannot accept anything other than the above-listed documents as proof of identification. Your account will show the available options for your country; please do not upload any document other than the options shown.


Tips for identification document submission:

  • The ID document used must still be valid at the time of being uploaded. Should the document expire in the near future, you will be required to provide an updated document

  • There should be no manipulation, edits, watermarks, impediments, etc. on the document

  • Make sure that the document is fully visible and in focus and we can see all details (including your first and last name, date of birth, ID number, signature; and both issue and expiry date)

  • Switch off the flash on your camera/device to avoid any glare, and ensure there is sufficient lighting in the room

  • Please ensure the device you are using can support taking photos with a high photo resolution. If this is not possible - please try using a different device

  • If using an ID card or driver's license, we need to be able to see both sides of the document as well as the four outside corners. You will be required to upload images of both the front and back of the document

  • If using a passport, both the top and bottom pages must be fully visible, as well as the four outside corners

  • The image cannot be scanned, modified or altered from its original form.

Tips for taking a good selfie:

  • Natural sunlight is better than artificial light

  • Use a plain-colored, solid background

  • Avoid uploading any blurry/low-quality images

Proof of Address

As CoinMetro is a secure and regulated exchange, we require you to provide your full and complete residential address. In some instances, we may require you to provide proof of address for additional verification purposes.

Acceptable address documents:

  • Utility bill, e.g., electricity, gas, internet, water, television

  • Insurance bill

  • Bank statement or bank confirmation letter

  • Credit card statements

  • Tax income letter

  • Government-issued document (Population register extract).

Please note, we are unable to accept any documents that are not stated on the list above.

Tips

  • All edges of the document should be visible in the photo, and the document should fill most of the frame.

  • There should be no manipulation, edits, watermarks, impediments, etc. on the document. Should you wish to cover sensitive information, please do so with a paper covering.

  • Make sure that the document is fully visible and in focus.

  • Screenshots of PDF and online statements are allowed. Please note pictures of a picture or pictures of a computer screen are not acceptable.

Source of Wealth (required for Tier 2 - unlimited deposits and withdrawals)

Source of wealth describes the way (or ways) in which you accumulated the money being used to fund your CoinMetro account. Source of wealth documentation is required when monthly deposits/withdraws exceed €500 000 combined. Source of Wealth can also be required for example related to account activity. You can submit your source of wealth at any time, but if you do not intend to exceed the monthly limit, submitting source of wealth is not necessary.


Our 24/7 live Customer Support team are available around the clock and are dedicated to answering any questions or feedback you may have. Simply click the blue chat bubble in the bottom right-hand corner to contact us! If you cannot see the chat bubble, please disable browser plugins.

Alternatively, feel free to also email us at hello@coinmetro.com - we will respond within minutes!

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