Even though we do recommend that you have Two-Factor Authentication enabled in your account, it is possible that on occasion you may have to temporarily disable it. If you wish to do so, please log in to your Dashboard and access the menu from the top right corner of your screen, and click "Settings".

Disable each of the options and input your current 2FA codes. With the options disabled, you can then click "Show QR code" to set up 2FA on your new device.

Our support team is available around the clock — if you have any questions or feedback, simply click the blue chat bubble in the corner of any CoinMetro page to contact us! (If you cannot see the chat bubble, please disable browser plugins).

You can also email us at hello@coinmetro.com and we will respond to you within minutes!

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